Job Title: Small Injury Claims Negotiator
Location: Remote, available during PST office hours
Type: Full-Time, temporary
Reports To: Managing Attorney / Case Manager
About the Role:
We’re looking for a detail-oriented, empathetic, and assertive Small Injury Claims Negotiator to join our personal injury team. In this role, you’ll work directly with insurance adjusters, clients, and medical providers to resolve lower-value injury claims efficiently and fairly. This is a great opportunity for someone with strong communication skills and a talent for advocacy to make a meaningful impact in clients’ recovery journeys.
Key Responsibilities:
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Evaluate small to mid-level personal injury claims for settlement potential
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Review medical records, bills, and liability documentation to build a strong negotiation file
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Initiate and conduct settlement negotiations with insurance adjusters
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Communicate with clients regularly to provide updates and manage expectations
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Draft demand letters and settlement documentation
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Maintain accurate records in the case management system
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Collaborate with attorneys and support staff to escalate cases when necessary
Qualifications:
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1–3 years of experience in personal injury claims, insurance adjusting, or legal support
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Strong understanding of bodily injury claims and medical treatment timelines
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Excellent negotiation, verbal, and written communication skills
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Ability to manage a high volume of cases while meeting deadlines
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Detail-oriented with strong organizational skills
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Experience with legal or insurance software preferred
What We Offer:
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Competitive salary and performance-based bonuses
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Supportive team culture and opportunities for growth
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Ongoing training in personal injury law and negotiation techniques
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